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Victoria incorporates accessible design into sidewalk and intersection upgrades that includes zero lip ramps from street to sidewalk and audible and countdown pedestrian signals at intersections. Visit the City of Victoria’s Accessibility page for more information.

For persons with hearing or speech impairment:

For the TELUS 24-hour Message Relay Centre call 1-800-855-0511 (voice) or 711 (TTY).

BC Ferries Accessibility offers a variety of services for persons with disabilities to ensure a safe and comfortable journey.

Auditory and visual needs

There are Braille signals (but no audibles) in the elevators at the hotels and conference centre to aid the visually impaired.

Air travel

Air Canada offers special rates for additional seating for guests with a physical disability who require a personal attendant for assistance while travelling. For further information, contact the airline directly or Canadian Travel Co-op/Carlson Wagonlit Travel at 1-800-263-5241.

When making your travel arrangements, always tell the airline, either directly or through your travel agent, if you have difficulty walking, require a wheelchair or have special dietary requirements. Special arrangements can be made to help you at the airport and/or during the flight.

Ground transportation

BC Transit / Victoria Transit System

Fixed route buses are equipped with low floors and lifts for customers who use scooters, wheelchairs, pediatric strollers and mobility aids. For further information on courtesy seating, mobility aid guidelines, assistance animals, attendants, accessible bus stops, handyDART (accessible door-to-door shared transit service), safety and general information, visit BC Transit.

Accessible taxi services

Yellow Cab of Victoria offers eight wheelchair accessible vans. Call toll-free 1-800-808-6881 or (250) 381-2222.

Bluebird Cabs Ltd. offers eight wheelchair accessible vans. Call (250) 382-2222.

Booking accessible taxis 24 hours in advance is advised but not always necessary for local trips.